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Privacy statement

The personal data you leave with Studio LW AS stays with Studio LW AS. We do not pass on the data/information to third parties. There are a few cases where some outsiders will do certain services for us, but then there will always be a strict and clear agreement to protect information security.

WHY DO WE COLLECT PERSONAL INFORMATION?

We collect and process personal data in order to be able to offer potential and existing customers the services and products that are in demand and provide the best possible customer service. We want to offer better and more relevant content to the individual customer, as well as create good and long-lasting relationships with our existing customers. It is also important for us to share good campaigns and offers with you. In summary, we do this to give you a better experience with us.

WHAT DO WE COLLECT?

Below you will find a list of when and how we process personal data in the individual cases. Note that all processing is based on consent, with the exception of the collection of data when purchasing, where certain information must be provided in order to complete the purchase. In this case, the processing basis is the conclusion of an agreement.

POP UPS:

What is stored: E-mail address.
Area of ​​use for personal data: To send out newsletters.
Storage period: Indefinitely. Until you unsubscribe from the newsletter or request deletion.
Processing basis: Consent.
Security: The information is stored on a secure server. Contact us for further information on security.
Data processor (third party): Mailmojo / Sleeknote.com / Shopify

NEWSLETTER:

What is stored: Email address.
Area of ​​use for personal data: To send out newsletters.
Storage period: Indefinitely. Until you unsubscribe from the newsletter or request deletion.
Processing basis: Consent.
Security: The information is stored on a secure server. Contact us for further information on security.
Data processor (third party): Mailmojo

BUY IN THE ONLINE STORE:

What is stored: First name, last name, telephone number, e-mail, street address, postcode, location, product name, number of products, shipping options selected, name of selected payment method (e.g. Klarna Invoice) and price are also stored. Birth and social security numbers are only required when using financing services, and are not stored in the online store. Birth and social security numbers are collected and processed only by payment providers. Company name, organization number and contact person are required for business purchases.
Area of ​​use for personal data: In order to complete a purchase in this online store, name, address and contact information are required for the completion of payment and dispatch of goods, as well as the sending of an invoice where this has been selected. The contact information can also be used to contact the buyer in connection with the purchase. Birth and social security numbers are used by financing providers to be able to carry out a credit check in connection with the use of invoices and financing services. The information will also be used for accounting purposes.
Storage time: The personal information is stored in accordance with the Accounting Act, and normally for 10 years after the end of the accounting year. If an agreement on an additional guarantee for the product has been entered into, the information will be stored for as long as the guarantee is valid, but not shorter than 10 years.
Basis for processing: Necessary for entering into an agreement/purchase and for bookkeeping.
Safety: The information is stored on a secure server. Contact us for further information on security.
Data processor (third party): Vipps, Klarna, Bring, DHL, Paypal, Shipmindo.

CONTACT FORM/CUSTOMER INQUIRIES:

Where : Contact form in online store
What is stored: First name, last name, telephone number, e-mail + inquiry.
Area of ​​use for personal data: The information is used to be able to respond to your inquiry. If you have previously submitted an inquiry registered to the same name, telephone number or e-mail address, we will be able to see your inquiry history. We do this to be able to answer your questions better, especially if they relate to previous inquiries or purchases.
Storage period: The information associated with your inquiries is stored for as long as is necessary to be able to answer your inquiries.
Processing basis: Consent.
Security : The information is stored on a secure server. Contact us for further information on security.
Data processor (third party): post@linnwold.no

CREATION OF CUSTOMER PROFILE IN ONLINE STORE:

Where: Under "My account/create customer"
What is stored: First name, last name, address, telephone number, password and e-mail address.
Area of ​​use for personal data: The information is used to create a customer profile for you. In your customer profile, you can see purchases you have entered in the store, as well as edit and adapt personal information you have provided to us. You can also sign up for the newsletter on your customer profile.
Storage period: The information associated with your customer profile is stored until you request that it be deleted.
Processing basis: Consent.
Security: The information is stored on a secure server. Contact us for further information on security.

COOKIES

This online store uses cookies to give you a better user experience in all channels. Use of cookies is based on consent through cookie settings in your browser. These text files are used, for example, to take care of user choices you make on the page, save your shopping cart and to analyze how you use our pages so that we can improve ourselves.

WHIP

We use Vipps as a payment solution in our checkout. This means that we can transfer your personal data in the form of contact and order details to Vipps when the checkout is loaded, so that Vipps can manage your purchase. Read more about Vipp's privacy policy here: https://www.vipps.no/vilkar/cookie-og-personvern/

CLEARANCE

We use Klarna as the supplier of our checkout. This means that we can transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, so that Klarna can manage your purchase. Your personal data that is transferred is processed in accordance with Klarna's own privacy notice.

ANALYSIS

Google Analytics

This is our analysis program. We use this to, among other things, see where our users come from, how often they visit our site and where the incoming traffic comes from.

Google Tag Manager

We use Google Tag Manager to manage analytics and digital services.

MARKETING

Google Dynamic Remarketing

We use Google Dynamic Remarketing to show you interesting and relevant offers on pages outside of linnwold.com where you would otherwise see ads that might not be interesting to you.

Facebook Pixel

We use the Facebook pixel to use anonymously obtained data to be able to show you relevant marketing on Facebook's advertising network.

Snapchat

Collects anonymous data for advertising in Snapchat.

WHAT ARE THE ONLINE STORE'S BASIS OF PROCESSING?

Linn Wold AS processes certain types of personal data. The types of data we process can be found in the overview above. Our processing basis is in most cases consent, with one exception. This means that we collect and process personal data based on the consent of the data subject. In the case of purchases in our online store, on the other hand, the basis for processing is not consent, but the necessity for entering into an agreement in addition to statutory requirements for bookkeeping.

YOUR RIGHTS

Access to own personal data: It is your personal data, and you have the right to request to see, update, correct, or ask us to delete your personal data.

If you are registered in our systems, you have the right to access the data we hold about you, should you wish. This means that you can have the data sent to you, or you can be informed about where you can find this data. In some cases, we may need to request additional information about you in order to verify your identity before you are granted access. Contact the controller if access is desired.

Correction of own personal data: If you are registered in our systems, and perceive that we have registered incorrect information about you, you have the right to have this data corrected, or you can gain access to correct this yourself. In some cases, we may need to request additional information about you in order to verify your identity before you are granted access. Contact the controller if correction is desired.

Deletion of own personal data: If you are registered in our systems, but want us to delete the information we have about you, you have the right to do so. If you wish to delete your data, please contact us via e-mail address post@linnwold.no. We reserve the right that in some cases there may be reasons why the data cannot be deleted immediately, if you have entered into a contract with us, and this data is necessary for the maintenance of this contract. In some cases, we may need to request additional information about you in order to verify your identity before you are granted access. Contact the controller if deletion is desired.

Restrict processing of own personal data: If you are registered in our systems and wish to limit the processing of your personal data, you have the right to request this. You can request that certain forms of treatment cease, or you can request that we end all treatment. We reserve the right that in some cases there may be legal reasons which mean that such limitation of processing cannot be carried out. Deletion of data may then be an alternative, if general restriction is not possible according to the current regulations. In some cases, we may need to request additional information about you in order to verify your identity before we can make the changes. Contact the data controller if restriction of processing is desired.

COMPLAINT ABOUT THE PROCESSING OF OWN PERSONAL INFORMATION

If you wish to complain about the way your information is processed, or anything else related to your personal information, you have the right to do so. We hope you would like to send an e-mail or otherwise contact the controller (the contact details for the controller can be found at the top of this page). The data controller is responsible for safeguarding your rights, and helps you with any questions you may have. You also have the right to contact the Norwegian Data Protection Authority if you disagree with decisions or processing methods at Linn Wold AS.

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